Terms & Conditions

Last Updated: December 10, 2025

1. Acceptance of Terms

By accessing tortello.com, you agree to abide by these Terms & Conditions.

2. Products & Services

We offer:

Restaurant dining services
Takeaway and delivery
Gift cards (if applicable)
Event bookings

All services are subject to availability.

3. Reservations

We may require deposits for large bookings.
No-shows may incur charges.
We reserve the right to refuse or cancel bookings.

4. Online Orders

By placing an order, you confirm that:

All information provided is correct
You are authorised to use the payment method
You are at least 18 years old for age-restricted items (e.g., alcohol)

5. Pricing & Payment

All prices are displayed in the appropriate local currency.
We may update prices at any time.
Payment must be completed before order dispatch or service delivery.

6. Refunds & Cancellations

Refunds may be available for:

Order errors caused by us
Booking cancellations made within permitted timeframes
Faulty products

No refunds for:

Change of mind
Late cancellations
Items consumed/used

7. Intellectual Property

All content on tortello.com—including images, logos, menus, branding, and text—is our intellectual property.
You may not reproduce, modify, or distribute without permission.

8. User Conduct

You agree not to:

Damage or disrupt the website
Use the site for unlawful purposes
Attempt to access restricted areas
Post harmful or abusive content

9. Limitation of Liability

We are not liable for:

Loss of profits or business
Data loss
Third-party service issues
Website downtime

Our liability is limited to the maximum permitted by law.

10. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved in the appropriate courts.

11. Contact

Email: info@tortello.com