Privacy Policy
- Last Updated:
1. Introduction
Welcome to Tortello. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tortello.com.
By using the site, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Data
- Name
- Email address
- Phone number
- Billing and payment details
- Reservation details
- Delivery information
- Any information voluntarily provided through forms
2.2 Automatically Collected Data
- IP address
- Browser type
- Device information
- Cookies and tracking technologies
- Pages viewed and interaction data
2.3 Third-Party Data
We may receive data from:
- Reservation platforms
- Payment processors
- Delivery partners
- Social media logins
3. How We Use Your Information
We use your information to:
- Process reservations and orders
- Manage payments and billing
- Provide customer support
- Send marketing communications (with consent)
- Improve site performance and security
- Personalise user experience
- Comply with legal obligations
4. Sharing Your Information
We may share your data with:
- Payment processors
- Reservation and booking systems
- Delivery partners
- Marketing service providers
- Legal authorities (if required)
We never sell your personal information.
5. Cookies & Tracking
We use cookies to enhance user experience, analyse traffic, and personalise content.
(See our Cookie Policy below for full details.)
6. Data Retention
We retain personal data only as long as necessary for:
- Legal compliance
- Order/booking history
- Customer service
- Marketing preferences
7. Your Rights (GDPR/CCPA where applicable)
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- To opt out of marketing
- Data portability
Contact: info@tortello.com
8. Security
We use encryption, secure servers, and other safeguards to protect your data. However, no system is 100% secure.
9. Children’s Privacy
Our website is not intended for individuals under 16.
10. Changes to This Policy
We may update this policy and will revise the “Last Updated” date accordingly.
11. Contact Us
For questions:
Email: info@tortello.com
Website: tortello.com